How Tails Works
We've reimagined pet care from the ground up, creating a personalized experience that matches your pet with the perfect provider.
Your Pet's Journey to Better Care
Four simple steps to connect your pet with their perfect caregiver.
Tell Us About Your Pet
Share your pet's unique personality, needs, and quirks. We want to know what makes your furry friend special, from separation anxiety to medication needs.
Get Matched with the Perfect Provider
Our algorithm matches your pet with providers who have specific experience with their needs and temperament. No more endless scrolling!
Meet In Person, Risk-Free
Schedule a free meet & greet to see how your pet responds to their matched provider. Only book when you're 100% comfortable.
Michele Kielbasa
Book and Enjoy Peace of Mind
Schedule services easily, receive real-time GPS updates and photos during walks, and build a lasting relationship with your pet's care provider.
The Tails Difference
See how our approach transforms the pet care experience compared to traditional services.
 Tails | Traditional Services | |
|---|---|---|
| Provider Selection | Smart matching based on pet's specific needs | Endless scrolling through generic profiles |
| Provider Vetting | In-person interviews and skill verification | Basic background checks only |
| Meet & Greets | Free, no-obligation introduction | Often charged or not offered |
| Service Updates | Real-time GPS tracking, photo updates, and detailed reports | Basic check-in texts or limited GPS |
| Building Relationships | Consistent provider for ongoing care | Rotating providers based on availability |
Common Questions
Get answers to frequently asked questions about our process.
After you complete your pet's profile, we'll match you with available providers within 24-48 hours. For urgent requests, we can expedite the process.
No problem! The free meet & greet is designed to ensure compatibility. If it's not a match, we'll connect you with another provider at no cost.
Yes, we require pet parents to be present for the initial meet & greet to help facilitate introductions and answer any questions.
Providers set their own rates based on their experience, services offered, and market rates. All pricing is transparent with no hidden fees.
For regular walks, 48 hours notice is recommended. For boarding or vacation care, we suggest booking 1-2 weeks in advance to ensure availability.
Ready to Find the Perfect Match for Your Pet?
Download the Tails app to get matched and book trusted care in Chicago.
Download the App